OMNIRA

Support

Our returns policy

If Garage Guardian doesn't connect to your garage, we'll make it right — starting with getting you the model that actually fits.

We'll find the right fit first
If your Garage Guardian doesn't connect to your specific garage door or motor, contact us before sending anything back. In almost every case we can identify the correct model for your setup and send it out to you — no charge, no hassle.
Refunds — only when nothing fits
If we genuinely don't have a Garage Guardian model compatible with your garage, we'll refund you in full. That's the exception rather than the rule — our compatibility checker gets it right the vast majority of the time, and we'll always try an exchange first.

How it works

  1. 1 Contact us first. Email hello@omnira.com.au or use our contact form with your order number and a description of the issue.
  2. 2 We help you troubleshoot. Our team will confirm what's going on and check whether a different model will work with your garage.
  3. 3 We send the right one. If a compatible model exists, we'll ship it straight to you — keep using your original unit until the replacement arrives.
  4. 4 Refund, if nothing fits. If no Garage Guardian model works with your specific setup, we'll refund your purchase in full.

Good to know

  • This applies within 30 days of delivery.
  • Please contact us before returning anything — we'll let you know exactly what to do, and in most cases there's nothing to send back at all.
  • Arrived faulty or stopped working properly? That's covered separately under our warranty, not this policy.

Questions about a return? Contact hello@omnira.com.au with your order details and we'll take it from there.